1. Who we are

• This website is run by volunteers to support charitable fundraising.
• While the site raises funds for St Catherine's Hospice, it is not operated by, endorsed by, or acting on behalf of St Catherine's Hospice. The hospice is not responsible for the operation of this website or the handling of personal data collected through it.

2. Information we collect

• We may collect the following information when you use our site or take part in an auction:
• Your name
• Email address
• Any information you submit when bidding, registering, or contacting us
• Information related to bids, auction participation, and items won

We do not collect or store payment card details.

3. How we use your information

We only use your personal information for purposes directly related to the auction and your participation in it.

Specifically, we may use your information to:

• Contact you if you are a winner or runner-up of an auction
• Share your contact details with the donor of the item you have won, so they can liaise with you about receiving your item
• Respond to enquiries or support requests
• Ensure the safe and fair operation of the platform

We do not send marketing emails or newsletters.

4. Sharing your information

We will never sell your personal data.

Your information is only shared:

• With the donor of an auction item, where necessary to fulfil the donation
• If required by law

All shared data is limited to what is strictly necessary.

5. Data storage and security

We take reasonable steps to protect your personal information and store it securely. Access to data is limited to volunteers who need it to run the auction and fulfil its purpose.

6. How long we keep your data

We retain your account information for as long as your account remains active and the site continues to operate, so that you can participate in future auctions without needing to re-register.

If you choose to delete your account, or ask us to remove it, your personal data will be deleted unless we are legally required to retain certain information.

7. Your rights

You have the right to:

• Access the personal data we hold about you
• Request corrections to inaccurate data
• Request deletion of your account and personal data

You may delete your account at any time through the site.

Alternatively, you can email us at trek.cambodia.2026@gmail.com to request account deletion.

Once deleted, your personal data will be removed unless we are legally required to retain certain information.

8. Contact us

If you have any questions about this policy or how your data is handled, please contact us at: